Privacy policy

This Privacy Policy describes how Covolo “Covolo,” “we,” “us,” or “our” collects, uses, discloses, and safeguards personal information when you visit or make a purchase from covolobrand.com.

This Privacy Policy is incorporated into and governed by our Terms & Conditions and applies to all users of the Site. By accessing or using the Site, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

  • Identifiers (name, email address, phone number, billing and shipping address)
  • Commercial information (order history, products purchased)
  • Financial information (payment method details processed securely by third-party processors)
  • Internet or device information (IP address, browser type, device identifiers, cookies, usage data)
  • Marketing and communications preferences

How We Use Personal Information

We use personal information to:

  • Process transactions and fulfill orders
  • Provide customer service and order communications
  • Improve our products, services, and Site performance
  • Conduct analytics and marketing activities
  • Detect fraud, prevent misuse, and protect security
  • Comply with legal, regulatory, or contractual obligations

Legal Bases for Processing (GDPR)

Where applicable, Covolo processes personal data based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where required

Sharing & Disclosure of Information

We may share personal information with third party service providers that support our operations, including payment processors, fulfillment partners, shipping carriers, analytics providers, marketing platforms, and website hosting services. These parties are authorized to use personal information solely as necessary to perform services on our behalf.

We may also disclose information if required by law, subpoena, court order, or to protect Covolo’s rights, property, or safety.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site, analyze traffic, personalize content, and support advertising efforts. You may manage cookie preferences through your browser or device settings; however, disabling cookies may limit Site functionality.

Your Privacy Rights (U.S. & International)

Depending on your location, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction or deletion of personal information
  • Opt out of certain data processing or marketing communications
  • Request data portability where applicable

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, or opt out of the sale or sharing of personal information. Covolo does not sell personal information as defined by applicable law.

European Economic Area (EEA) residents may exercise rights under the General Data Protection Regulation (GDPR).

Requests may be submitted by contacting us using the details below. We reserve the right to verify your identity prior to fulfilling requests.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We employ reasonable administrative, technical, and physical safeguards to protect personal information. However, no security system is impenetrable, and we cannot guarantee absolute security.

International Transfers

If you access the Site from outside the United States, you acknowledge that your information may be transferred to and processed in the United States or other jurisdictions with different data protection laws.

Children’s Privacy

The Site is not intended for individuals under the age of 13. Covolo does not knowingly collect personal information from children.

Changes to This Privacy Policy

Covolo reserves the right to update or modify this Privacy Policy at any time without prior notice. Updates are effective upon posting to the Site.

Contact Information

For questions or requests regarding this Privacy Policy, please contact us at info@covolobrand.com.